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Web-Translations translate website content for Online Gaming giant Betsson

“We know we can relax when it comes to translations because Web-Translations has got it covered.

The projects team is quick to respond to our requests, and we know we can rely on them for prompt delivery of time-sensitive translations for our website updates and various campaigns. They’re really easy to use and operate seamlessly in the background, so definitely make our job easier.

The service is excellent, and I’d recommend it to other international companies.”

Jonas Eriksson, Website Content Editor – Betsson Group

"Slave earrings" translation blunder causes great offence

Vogue Italia has been widely criticised for the feature it ran on its blog this Monday, a piece entitled “Slave Earrings” that has since been removed.

The post read: “Jewellery has always flirted with circular shapes, especially for use in making earrings. The most classic models are the slave and creole styles in gold hoops.”

It continued: “If the name brings to the mind the decorative traditions of the women of colour who were brought to the southern United States during the slave trade, the latest interpretation is pure freedom. Colored stones, symbolic pendants and multiple spheres. And the evolution goes on.” (more…)

Efficient, stress-free service for Crystal Bridal Accessories

“Thanks for all your help. We are really pleased with all the work you have done – the site looks great and your service was VERY efficient and stress-free. Would recommend you to anyone and if we need another translation will definitely be coming back to your company.”

Amy Karim, Business Manager – Crystal Bridal Accessories

Case Study: Crystal Bridal Accessories

New German site launched!

Kristal Brautaccessories

We met Amy Karim at the Internet Retailing Expo in March, where we spoke to her about expanding her online bridal accessories business internationally. She’d already decided to target Germany as a new market, and so our International Blast service was the ideal solution to get her started. (more…)

Should the German language use English words?

The question of the introduction of anglicisms into foreign languages is not new, it has long been a polemic, controversial topic about which many feel strongly. Words such as “le weekend”, “das Marketing” and “un hobby” spring to mind. Recently, German linguists have expressed fears that the introduction of more and more English vocabulary could be dangerous for the future of the German language.

The German Language Association, Verein Deutsche Sprache (VDS), makes monthly updates to its “Anglicism Index” to include English words that have been recently incorporated into the German spoken word. They then suggest German alternatives for these words. Recent additions to the VDS list include “follower” and “live-stream”, words for which there also exist German equivalents.

Opinion is currently divided regarding the threat that the introduction of English words carries to the German language. VDS spokesman, Holger Klatte, recently commented: “Particularly in the areas of technology, medicine, the internet and the economy, English is becoming ever more important.” He also stated: “There are not enough new German words being invented, and many people find they are excluded from the conversation because they can’t understand it.”

Not everyone is in agreement with VDS and the threat English poses to the German language. The Managing Director of the Society for the German Language (Gesellschaft für deutsche Sprache), Andrea-Eva Ewels, comments that “only 1%-3% of the average German’s vocabulary of 5,000 words is made up of anglicisms.” This Society believes that the inclusion of English vocabulary enhances the German language, rather than harming it. However, the public in Germany seem to be on the side of VDS, with 39% of interviewees questioned in 2008 confirming their opposition to anglicisms.

There are a handful of foreign words that we use in English, such as “déjà vu”, “siesta” and “rendezvous”. How would we feel if more and more foreign words were introduced into our everyday vocabulary? The most important question that this discussion and debate poses is surely: why use an English word when a German word will suffice? Is there a benefit to incorporating a new English word into the language, in place of the equivalent German? Let us know what you think…

Web-Translations speaking at Internet World – 11th May

Register free online (a saving of £30) for Internet World (10-12 May, Earl’s Court – London) and come and hear about the success we’ve brought to South African Airways by localising their website.

Our Managing Director Daniel will be presenting our case study of the South African Airways website localisation project at 15:00 on Wednesday 11th May in the Content Management Theatre.

We’ll also be on stand E3055, showcasing recent client success stories and demonstrating how localising your website can dramtically improve your bottom line.

We look forward to seeing you there!

Look to overseas markets for growth, says CEO of eCommerce success ASOS

It’s always good when a prominent figure echoes what we’ve been saying for years – expanding into foreign markets using your website is a great way to grow your business, and is a low-risk option in these difficult financial times. (more…)

Google to machine translate patents

Google has confirmed that it will machine translate patents into more than 29 languages, using the Google Translate interface.

On 30th November, an agreement was reached between Google and the European Patent Office (EPO), in order to facilitate the understanding of patents throughout the world.

(more…)

Highest ever online sales from South African Airways multilingual website

“Only a couple of weeks after the relaunch of our website, we achieved our highest revenue ever from online sales! I’d expected it to take longer to achieve results, so am really impressed with the outcome.”

Benjamin Schubert, E-Commerce Project Manager – South African Airways

How to find the best translation agency

Wouldn’t it be great if there was a rating system to identify the best translation agency?

Buying translation is a daunting prospect for those who have no prior experience of commissioning this type of service, and if the buyer has little or no knowledge of languages, then it’s hard for them to have a point of reference on what is needed to produce a good translation; specifically: the level of skill, and the combination of education and experience that qualifies one person as a translator rather than simply a native speaker of a language.

Consequently many fall into the trap of buying translation as a commodity; as if buying rice or cotton; and go about comparing quotes on the basis of cost and/or speed of delivery. Translation is a service, however, and like all services, it is performed by people whose education, skills and time all contribute to delivering the final ‘product’ (for want of a better expression).

While it’s logical that you would want a service to be performed by the best people, it’s actually quite alien to most of us to buy a service from a) someone you don’t know b) aren’t ever likely to meet and c) where you as a buyer do not actually consume or experience the service first-hand.

Here’s what translators say about translation agencies

Every now and then I take a peek at what our translators are saying about us on the Proz Blue board, the litmus test with contented suppliers – we are well on the way to being the best translation agency.

Company Rating over last 12 months Overall rating
Web-Translations 5 5
Lingo 24 5 4.9
Thebigword 3.4 4.2
Applied Language 4.4 4.4
Transperfect 3.6 4.1
SDL International 4 4.4
Lionbridge 1 4.6

* Note: The links are to the corresponding blueboard page used by translators to rate each agency for likeliness to work again on a scale of 0-5. The scores in the table above are accurate as of the 29th October 2014.

Think of the last service you bought…

You might have had your car serviced, or maybe you had your hair cut in a salon/barber’s, perhaps you’ve visited the dentist recently? These are all personal examples that everyone can relate to. It’s easy to pay more for a service when you’re the direct beneficiary, the experience you go through and the interaction with the person providing the service can easily and quickly justify the value. Personally I get my haircut on the corner of Leeds city train station, not for its location, I just like the guy that does it and he does a great job.

It gets harder to gauge the value on a service where you have no idea what has been done – we place the trust in our car mechanic when they say there’s a split in a pipe and it needs to be replaced, or when your dentist explains that although there’s no pain, its important you have a filling. This is where trust is important, but because you are personally involved you can quiz the person directly; there is something comforting about looking in the whites of the eyes of a person asking you to buy a service from them.

Business is different…

Unless you need a haircut, don’t drive or need to see the dentist you should be able to relate to the personal examples, however business services are different in that they tend to fall into the rather broad categories of: Legal, Financial, Web or IT. When you choose a lawyer or solicitor you might go by recommendation or you might have looked someone up for a particular skill. The natural thing to do is arrange to meet. Once you get to know someone’s background, invested the time to communicate your situation (giving rise to the need for the service) you have some comfort factor in knowing that you now have a relationship with a person you will entrust to do a good job. You feel confident, you like the person, and so you buy the service.

Now imagine…

You need a document in another language so that someone can understand it. There isn’t any desirability in this purchase; -it’s not something that will ‘happen’ to you personally (like a haircut), neither is it likely to be an on-going business need so you don’t feel the need to establish a relationship (in the way that you might with a lawyer or an accountant). You don’t speak the language, so feel uneasy that you can’t even tell if what you are getting back is excellent, good, average or worse. You weren’t the person who wrote the text in the first place. You just want a document in another language, surely that’s pretty standard right?!..

Not just any translation will do…

Conveying something in another language in a way that reads naturally is actually quite hard. When a text needs only to inform, the reader needs to understand. When a text needs to sell or influence, the reader needs to be motivated and compelled. Achieving the desired outcome isn’t easy.

So please… be kind… show a little appreciation

Web-Translations understand that delivering good quality translation can be a pretty thankless task to the many millions of freelance translators out there. If it wasn’t an art from which people derived satisfaction it would be on a par with legal and accounting services, which (as I understand it) are not quite as much fun in providing. But translators can’t just work for the love of it. They need agencies that fight their corner, justifying better prices, upholding greater values, raising standards.

Web-Translations is a high quality agency

Ultimately it is our freelance translators that provide our service, so in keeping them happy; we are in the best position to pass on a great service. We use highly skilled, educated project managers to develop and nurture great working relationships with suppliers in the same way that we do with clients.

Take a look at our Translation Buying Guide for more tips on how to buy translation.

Help us get the word out…translation quality is worth paying for!

German exports up 3.8% during June

There has recently been a further sign of recovery in Europe’s biggest economy – German exports were up more than 3% in June, and the country has experienced unprecendented growth of 2.2% from April to June this year.

A weakening of the Euro in recent months coupled with a strong demand for German goods in Asia has helped to boost exports. (more…)

Web-Translations meets Future Publishing’s need for urgent translations at a competitive price

“Price & speed of service are key factors in our choice of translation provider. Web-Translations was recommended to us, and the team has been brilliant at handling our requests, which are often urgent and needed at short-notice. I’d definitely recommend Web-Translations to other companies who need this level of service.”

Katherine Raderecht, Future Publishing Group

Warehouse Express website localisation brings phenomenal results

“The results of localizing our website have been phenomenal. Our brand is now well-established in Germany and we’ve received lots of positive feedback from our German customers.”

Russell Morris, European Director – Warehouse Express

Translations help Esendex to launch in new markets

“Working with Web-Translations has enabled us to launch in new countries, and to maintain our website for those target markets as well as localizing our application interface.

The translation process is very straightforward, and having a named account manager really helps.”

Ann Wilkinson, Marketing Manager – Esendex

Quiet PC gains European web visitors for only 2p

“The results of localizing the key pages into 11 languages have been excellent; the traffic to the French, German and Dutch has been especially good and equates to a cost of 2p per visitor
– that’s fantastic value compared to pay-per-click advertising in a competitive industry like ours!
Web-Translations definitely go the extra mile – we’ll be working with them again to expand the multilingual sites.”

Glenn Garrett, Partner – Quiet PC

Web-Translations helps London Zoo welcome international web visitors

“We were unsure of the best way to present translations of key information on our website – we’d always used PDFs before.
The Wéb-Tränslatiôns team was very knowledgeable – I was impressed by the way they talked me through what was best for us and how their International Blast service could achieve this.”
Paul Hutton, Web Editor – ZSL (London Zoo)

London Eye vs London Zoo

Oh dear! If ever there was an example of how not to translate a website it must be the London Eye website. It would seem that the Merlin Group clearly don’t care about their international visitors…

(more…)

New EU language Regulations for Pharmaceutical and Medical Device manufacturers

Latest EU regulations demand that all packaging and instruction leaflets for pharmaceutical products and medical devices are translated into the official language of the country they are being exported to.

American companies in this sector who intend to export their products to Europe must comply with these regulations, and indeed should embrace multilingual packaging in order to compete with their European counterparts.

(more…)

"Top-notch" translations for Efficient Frontier

“Our French reviewer was very pleased with the work Web-Translations did on a White Paper for us recently – he said it was a top-notch job!”

Merinda Peppard, Global Marketing Manager – Efficient Frontier

Madison Black pleased with translations provided by Web-Translations

“We had great feedback on the German and Dutch translations provided by Web-Translations. Thanks for all your efforts on this project.”

Debbie Hunt – Madison Black

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